Refund Policy
We're here to help. At Talking Paper, your experience matters. We want you to feel confident trying our service.
Table of Contents
Your Satisfaction Matters
At Talking Paper, your experience matters. We want you to feel confident trying our service. That's why we offer a clear and fair refund policy for all subscriptions.
1. Our Guarantee
Everyone who subscribes to Talking Paper is covered by a 30-day satisfaction guarantee. If within the first 30 days from your purchase you feel the product doesn't meet your expectations, you can request a refund — no hassles.
30-Day Satisfaction Guarantee
- Applies to all subscription plans
- No hassle refunds if expectations aren't met
- We review every request personally
EU & UK Customers
- Statutory cooling-off rights required by law
- Cancel within 14 days without giving a reason
- Full consumer protection guaranteed
2. How Refunds Qualify
We aim to be fair and transparent. Refunds are typically granted when:
Expectations Not Met
The product does not meet your expectations
Technical or Access Issues
You experience a technical or access issue that significantly impacts use
Incorrect Charges
You were charged incorrectly
Accessibility Issues
You face accessibility issues that make the service difficult to use
If you're unsure whether your situation qualifies, just get in touch — we review every request personally.
3. Your Data, Your Control
Your Journals and Personal Data Are Always Yours
Even after a refund, you retain full control over your data:
- Export your data before account closure (we'll help throughout the process)
- 30-day grace period to recover your content if you change your mind after cancellation
- Permanent deletion processed immediately upon your request (GDPR compliant)
- Full control — your data remains yours throughout the entire process
4. How to Request a Refund
To request a refund:
Email Us
Contact support@talkingpaper.app
Include Details
Email address, order number, and brief description
We Respond
Our team responds within 5 business days
Refund Processed
5-14 business days if approved
Contact Information
Email: support@talkingpaper.app
Response Time: Within 5 business days
Refund Processing: 5-14 business days, depending on payment provider
5. What's Not Covered
To Keep Things Fair for Everyone
Refunds generally cannot be issued for:
- Requests submitted after the 30-day window
- Accounts closed due to Terms of Service violations
- Chargebacks (please contact support before initiating one)
- Subscription time unused after the refund period
If you're unsure, let us know — we handle every case respectfully.
6. Payment Processing
All refunds are processed through our secure payment partner. The original payment method will be credited automatically.
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Secure Processing:
Refunds are processed through our secure payment partner
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Automatic Credit:
Your original payment method will be credited automatically
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Processing Time:
Processing times may vary depending on your bank or card issuer
7. Questions?
Our support team is here to help. If you have any questions about this policy or your account, we'll respond as quickly as possible.
Get in Touch
Email: support@talkingpaper.app
Response Time: We'll respond as quickly as possible
This refund policy is part of our broader commitment to fair and transparent business practices. For more information, please see our Terms of Service and Privacy Policy.
Ready to Get Started?
Try Talking Paper with confidence. We want you to feel confident trying our service — that's why we offer a clear and fair refund policy.