Refund Policy
We want you to love your journaling experience. Try our service risk-free with our satisfaction guarantee.
Table of Contents
Your Satisfaction Matters
At Talking Paper, we want you to love your journaling experience. We offer a risk-free way to try our service with our satisfaction guarantee. If you're not completely satisfied, we're here to make it right.
1. Our Guarantee
We offer different refund windows depending on your subscription type:
Annual Plans
- 30-day money-back guarantee
- Full refund within 30 days
- No questions asked
Monthly Plans
- 7-day refund window
- Full refund within 7 days
- Cancel anytime
EU & UK Residents
- 14-day cooling-off period
- Required by law
- No reason needed
2. Your Data, Your Control
Your Journals Are Always Yours
When you request a refund, you maintain full control over your journal entries and personal data:
- Export your data before account closure (we'll help you through the process)
- 30-day grace period to recover your journals if you change your mind
- Permanent deletion after 30 days (or immediately upon your request)
- GDPR compliant data handling throughout the refund process
3. How to Request a Refund
Requesting a refund is simple and straightforward. Just follow these steps:
Contact Us
Email support@talkingpaper.app
Provide Details
Include your email and order number
We Process
Within 5-7 business days
Confirmation
You receive confirmation email
Contact Information
Email: support@talkingpaper.app
Response Time: Within 24 hours
4. Special Circumstances
We'll always consider refunds for special situations, even outside the normal refund window:
Technical Issues
Service outages or technical problems preventing normal use
Duplicate Billing
Automatic refund for duplicate or incorrect charges
Account Termination
Pro-rated refund if account terminated by us
Exceptional Cases
Case-by-case review for unusual situations
5. What's Not Covered
Refunds Are Not Available For:
- Requests made after the applicable refund window has expired
- Accounts suspended or terminated for violations of our Terms of Service
- Chargebacks (please contact us first so we can help resolve any issues!)
- Free trial users (the trial period serves as your risk-free evaluation period)
6. Payment Processing
Important information about how refunds are processed:
-
Payment Processor:
Refunds are processed through Paddle.com, our secure payment partner
-
Refund Method:
Original payment method will be credited automatically
-
Processing Time:
Varies by payment method (typically 5-14 business days)
-
Currency Conversions:
Processed at current exchange rates if applicable
7. Questions?
Our support team is here to help with any questions about refunds or your account. We're committed to making things right and ensuring you have a positive experience.
Support Contact Information
Email: support@talkingpaper.app
Response Time: Within 24 hours (usually much faster!)
This refund policy is part of our broader commitment to fair and transparent business practices. For more information, please see our Terms of Service and Privacy Policy.
Ready to Try Risk-Free?
Start your journaling journey today with our satisfaction guarantee. If you're not happy, we'll make it right.