Refund Policy

1. Our Guarantee

30-Day Satisfaction Guarantee

Everyone who subscribes to Talking Paper is covered by a 30-day satisfaction guarantee. If within the first 30 days from your purchase you feel the product doesn't meet your expectations, you can request a refund — no hassles.

• Applies to all subscription plans
• No hassle refunds if expectations aren't met
• We review every request personally

EU & UK Customers

You also benefit from the statutory cooling-off rights required by law, which generally allow you to cancel within 14 days without giving a reason.

• Statutory cooling-off rights required by law
• Cancel within 14 days without giving a reason
• Full consumer protection guaranteed

2. How Refunds Qualify

We aim to be fair and transparent. Refunds are typically granted when:

• Expectations Not Met: The product does not meet your expectations
• Technical or Access Issues: You experience a technical or access issue that significantly impacts use
• Incorrect Charges: You were charged incorrectly
• Accessibility Issues: You face accessibility issues that make the service difficult to use

If you're unsure whether your situation qualifies, just get in touch — we review every request personally.

3. Your Data, Your Control

Your journals and personal data are always yours. Even after a refund, you retain full control over your data:

• Export your data before account closure (we'll help throughout the process)
• 30-day grace period to recover your content if you change your mind after cancellation
• Permanent deletion processed immediately upon your request (GDPR compliant)
• Full control — your data remains yours throughout the entire process

4. How to Request a Refund

To request a refund:

1. Email support@talkingpaper.app with your email address, order number, and a brief description of your issue
2. Our team will respond within 5 business days
3. If approved, refunds are typically processed back to your original payment method within 5-14 business days, depending on payment provider

5. What's Not Covered

To keep things fair for everyone, refunds generally cannot be issued for:

• Requests submitted after the 30-day window
• Accounts closed due to Terms of Service violations
• Chargebacks (please contact support before initiating one)
• Subscription time unused after the refund period

If you're unsure, let us know — we handle every case respectfully.

6. Payment Processing

All refunds are processed through our secure payment partner. The original payment method will be credited automatically.

• Secure Processing: Refunds are processed through our secure payment partner
• Automatic Credit: Your original payment method will be credited automatically
• Processing Time: Processing times may vary depending on your bank or card issuer

7. Questions?

Our support team is here to help. If you have any questions about this policy or your account, we'll respond as quickly as possible.

This policy is part of our Terms of Service and Privacy Policy.